Return & Refund Policy

Last updated: July 22, 2026

At FurryPaws Tails, we want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 7 days of the delivery date. To be eligible, items must be:

• Unused, unworn, and in the same condition you received it.
• In the original packaging, with all tags, labels, and accessories attached.
• Accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards and digital products.
• Personalised or made-to-order items.
• Items marked as "Final Sale" at checkout.
• Items showing signs of use, damage, or missing original packaging.

3. How to Start a Return

1. Email us at ankitxo42@gmail.com with your order number and the reason for the return.
2. Our team will review your request and, if approved, send you return instructions and a return address.
3. Pack the item securely and ship it back within 5 days of approval.
4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds are processed to your original payment method within 5-7 business days of us receiving and inspecting the returned item. You will receive an email confirmation once the refund has been issued. Please note your bank or card provider may take additional time to reflect the refund.

Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error (e.g. wrong or defective item).

5. Exchanges

If you need a different size or colour, the fastest way is to return the original item (once accepted) and place a new order separately.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement, exchange, or full refund, including shipping costs.

7. Late or Missing Refunds

If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card issuer or bank, as processing times vary. If you've done this and still have not received your refund, please contact us.

8. Contact Us

For any return or refund query, reach out to:

• Owner: Ankit Kumar
• Email: ankitxo42@gmail.com
• Phone: +91 90065 74685

This page is a general-purpose template provided for convenience — please adapt the timeframes and terms to match your actual fulfilment process and consumer-protection laws in your jurisdiction.